根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
Customer service refers to the way that companies behave towards their customers. 1. However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2.
First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.
3.You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions （臆断）and think that you know what the customers want.
4. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.
In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5.Once they’ve finished speaking, try to calm them down by apologizing.
In a word, always remember that if the customers remain happy, you’ll be in business.
A. Never interrupt or start speaking until they’ve finished.
B. You can bring in as many new customers as you want.
C. So customer service is important and you should know how to improve it.
D. Finding out the needs of the customers is another important customer service tip.
E. Making customers feel they are important is an excellent way to serve them better.
F. It’s the quality of service that determines whether the customer remains with the company.
G. More companies are finding that their customer service should not be limited to stores.
高三英语七选五中等难度题
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
Most students have had a love-hate experience with procrastination(拖延). Here are some tips to help you reduce this age-old practice.
◆Set goals.
In order to achieve a particular result, you should constantly set and update goals. It can be beneficial to mark all deadlines in a planner. And then you think about how much time you need to meet them all._ 1.___.
◆ 2.
Sometimes you may consider some work or a class pointless and not useful to your further studies. However, when these thoughts arise and you think that getting a pint of beer is a better idea than getting a good grade, remind yourself what the ultimate goal of your schooling is. Remind yourself why you wanted to go to school and take this program in the first place.
◆Turn off the Internet.
The most common things that take your attention away are those found on the Interne-social media sites, and videos. If you do not need the Internet to do your work, turn it off so that you are not receiving notices while completing your work. 3. You can take a break from being connected to the cyber world in order to do your school work. If you feel the need to check messages and websites often, set times when you will allow yourself to do so rather than constantly staying connected.
◆ 4.
Being productive for all hours of every, day does not work-you do need breaks, and as a student you have the right to have a lot of fun. 5. Ideally, social and relaxation plans should be made for after a significant portion of work is complete. This way, while you are working, you can keep in mind that once you have finished your work you can go out and not worry about your assignments.
A. The same goes for your cell phone.
B. Have something to look forward to.
C. Do not worry about your assignments.
D. Remind yourself of what you are doing.
E. It can be difficult to mark all deadlines in advance.
F. So plan time to go out with friends or do something relaxing.
G. Additionally, make a daily schedule in order to reach necessary goals before going to bed.
高三英语七选五中等难度题查看答案及解析
根据短文内容，从短文后的选项中选出能填入空白的最佳选项，并在答题卡（卷）上将该项涂黑，选项中有两项为多余选项。
1. Most students graduating from high school and college this year will probably have jobs in the next decade that don 't even exist today because the technology to support those positions hasn 't even been invented yet .The concepts of going to work ,having one career ,moving for a new job ,and wasting time or avoiding doing any work may soon be a distant memory as the world of work as we know it is replaced by a brave new world where few travel to their jobs,work a 9-to -5 day ,or sit in endless staff meetings
2. In the past it was difficult to measure employee performance, and hours of productivity were wasted. Now many job tasks are measurable with automated time and task tools and individual performance can be directly linked to a company's bottom-line results.
3. Project teams can be organized all over the world, and cheap communication and document sharing tools such as Skype and Google docs can be used to share information. In addition, for many jobs, where you live may have little relevance in the future; you could be competing against a global rather than a local talent pool.
4. More and more companies are organizing project teams and disbanding the teams once the work is completed.
While all this sounds pretty scary at first glance, work in the future may be more rewarding than ever. People will have more freedom and control over their work environment and schedule and earnings will be based more on merit （绩效）than location. While it's true that not every job will fit into this futuristic （想象的）pattern, many will. 5.
A:No one knows what the future work is like .
B:Here's what the future of work looks like.
C:Do you know what you want to do in the future?
D:Will your job be part of the future of work?
E:The world of work is changing quickly .
F:For many professionals, gone are the days of traveling to a central location.
G:The days of working for one company and retiring with the gold watch are gone.
高三英语七选五中等难度题查看答案及解析
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项多余选项。
There have been big changes in the attitudes of most parents over the last few years. Physical punishment is banned in schools in most countries, and in many countries. there are moves to ban all physical punishment of children even at home. 1._ And they often use them to deal with certain misbehavior at certain ages.
2. One issue is that many parents find it very difficult to abandon physical punishment completely. Parents argue that this was the way they were brought up and that it didn't do any harm to them. They believe that for the child's sake they have the right to discipline the child in any way they consider fit, including using some physical punishments. 3._ There is not much point reasoning with a screaming child in the supermarket.
However there are several reasons why we should stop using physical punishment. One point is that most parents are not trained to deal with misbehaving children. They don't have enough resources or choices to handle the situation. 4.____Another point is that unless people are challenged or forced to change their belief, they may keep following negative habits. An example is seat belt use-now most people wear seat belts without thinking, while years ago the idea of using seat belts are strange to most people .In the same way, banning physical punishment will force people to change their habits.
In conclusion, parents have to change some of their belief and ideas about how children should be raised. It is possible to avoid the use of physical force. 5..
A. It is not difficult to change some negative habits.
B. It is easy to find reasons to allow some physical punishments.
C. However, many parents still believe that. They have the right to use some physical punishments.
D. There are various ways to educate children.
E. As a result, they immediately react by hitting the child even if there are other solutions to the problem.
F. And doing so will help us move closer to the dream of removing violence from our society.
G. The other one is that physical punishment can be quick and effective.
高三英语七选五中等难度题查看答案及解析
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
Although most games have winners and losers, the goal of sports is not to win every game. The real goals include getting exercise, having fun, and learning important social skills, like good sportsmanship.
Good sportsmanship is all about respect. Good sports (具有运动家品格的人) respect the other players on their team. They respect the players on opposing teams. They respect their coaches, and they also respect the referees or other officials involved in their games.1. They yell at their teammates and they talk back to coaches or referees.
Kids usually learn sportsmanship — good and bad — from the adults in their lives. 2. If parents and coaches show disrespect to other fans, referees, or each other, kids will likely act the same way on the field.
3. Some of them are very basic and easy to do, like shaking hands with other players before a game. Other examples may take a little more courage, such as acknowledging a great play made by the opposing team.
Learning good sportsmanship is important because it helps you develop an attitude of graciousness (礼貌) and respect that will carry over into all the other areas of your life._ 4. Being a good sport in the classroom will eventually lead to being a good sport in the workplace.
So be a good sport in whatever you do！5._ When others see you acting in a way that makes it clear that winning isn't the most important thing, you can move on to focusing on the important things, like having fun, getting exercise, and improving your skills!
A．Good sportsmanship can be shown in many ways.
B．On the contrary, bad sportsmanship is all about disrespect.
C．The example you set can be a powerful teaching tool for others.
D．Players' parents and coaches set examples that kids tend to follow.
E．We can be good sports by encouraging others but not laughing at them.
F．Starting as a good sport earlier will help you be a good sport as you get old.
G．If you're a good sport on the field, you'll also likely be a good sport in the classroom.
高三英语七选五中等难度题查看答案及解析
根据短文内容, 从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
What do the world’s most successful people all have in common?
By examining the work habits of over 150 greatest writers and artists and scientists, the researchers including Standford Professor Jeffrey Pfeffer found that high achievers like Robert Moses turn out to be all alike:
Busy ! Busy!
1. In a study of general managers in industry, John Kotter reported that many of them worked 60 to 65 hours per week—which translates into at least six 10-hour days. The ability and willingness to work difficult and tiring hours has characterized many powerful figures. Energy and strength provide many advantages to those seeking to build power.
Just Say No!
The difference between successful people and very successful people is that very successful people say “no” to almost everything. And that’s what gives them the time to accomplish so much. 2. And focus means saying “no” to a lot of distractions(分神).
Know What You Are!
Ignore your weakness and keep improving your strengths. Don’t waste time exploring skill areas where you have little competence. Instead, focus on—and build on—your strengths. 3. .
Create Good Luck!
Luck is not magical—there is a science to it. Richard Wiseman studied lucky people for his book Luck Factor, and broke down what they do right. 4. By being more outgoing, open to new ideas, following the feeling that something is true, being optimistic, lucky people create possibilities.
Does applying these principles to your life actually work Wiseman created a “luck school” to test the ideas—and it was a success. In total, 80 percent of people who attended Luck School said that their luck had increased. 5. .
A. Spend enough time to improve your weakness.
B. Achievement requires focus.
C. On average, these people reported that their luck had increased by more than 40 percent.
D. They never stop working and they never lose a minute.
E. Busy people are more likely to be lucky.
F. This means knowing who you are, what you are and what you are good at.
G. Certain personality types are luckier because they behave in a way that offer the chance for good opportunities.
高三英语其他题中等难度题查看答案及解析
根据短文内容, 从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
What do the world’s most successful people all have in common?
By examining the work habits of over 150 greatest writers and artists and scientists, the researchers including Standford Professor Jeffrey Preffer found that high achievers like Robert Moses turn out to be all alike:
Busy ! Busy!
1. In a study of general managers in industry, John Kotter reported that many of them worked 60 to 65 hours per week—which translates into at least six 10-hour days. The ability and willingness to work difficult and tiring hours has characterized many powerful figures. Energy and strength provide many advantages to those seeking to build power.
Just Say No!
The difference between successful people and very successful people is that very successful people say “no” to almost everything. And that’s what gives them the time to accomplish so much. 2. And focus means saying “no” to a lot of distractions(分神).
Know What You Are!
Ignore your weakness and keep improving your strengths. Don’t waste time exploring skill areas where you have little competence. Instead, focus on—and build on—your strengths. 3. .
Create Good Luck!
Luck is not magical—there is a science to it. Richard Wiseman studied lucky people for his book Luck Factor, and broke down what they do right. 4. By being more outgoing, open to new ideas, following the feeling that something is true, being optimistic, lucky people create possibilities.
Does applying these principles to your life actually work? Wiseman created a “luck school” to test the ideas—and it was a success. In total, 80 percent of people who attended Luck School said that their luck had increased. 5. .
A. Spend enough time to improve your weakness.
B. Achievement requires focus.
C. On average, these people reported that their luck had increased by more than 40 percent.
D. High achievers never stop working and they never lose a minute.
E. Busy people are more likely to be lucky.
F. This means knowing who you are, what you are and what you are good at.
G. Certain personality types are luckier because they behave in a way that offers the chance for good opportunities.
高三英语七选五困难题查看答案及解析
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项，选项中有两项为多余选项。
1. .Unlike student loans(贷款), scholarships do not have to be repaid. Hundreds of thousands of scholarships from several thousand sponsors are awarded each year.
Generally, scholarships are reserved for students with special qualifications. 2. Awards are also available for students who are interested in particular fields of study, who live in certain areas of the country or who demonstrate financial need.
3. . Fastweb is such a search. It compares your background with a database of awards.
Only those awards that fit your profile (简历）are identified as matches. There are several free scholarship databases available online. The Fastweb scholarship search is the largest, most accurate and most frequently updated scholarship database. If you supply an email address, they will inform you when new awards that match your profile are added to the database. 4.
Scholarships come in all shapes and sizes. Knowing and searching the types of scholarships that are out there will ensure that you find any and every scholarship for which you qualify.
Students who are awarded scholarships often need additional financial assistance. 5. .To find out about grants and other aid types, visit the section discussing Other Types of Aid. For businessmen and philanthropists (慈善家)who are thinking about sponsoring a new scholarship, find the Scholarship Design & Management section.
A．Students can apply for scholarships from their teachers
B．See the Loans section for information on student and parent loans
C．The best way to search for scholarships is to use a personalized search
D．Scholarships are forms of aid that help students pay for their education
E．However, it is very difficult for students to get the special qualifications
F．Those who have academic, athletic or artistic talent are likely to be awarded
G．Fastweb also includes a college search and numerous other student resources
高三英语信息匹配中等难度题查看答案及解析
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有多余选项。
Have you ever seen any students whose trousers hang so low you can see their underwear? What do you think of that? Fashionable? Some of today’s teenagers are big fans of such a look. 71. __________
The headmaster of a school in central Italy has asked students to stop wearing low-rise jeans that expose underwear and parts of the body. His request came after a class trip. One day, he saw one boy’s baggy trousers slide to his feet. 72. ____________
But in Italy, a nation that takes fashion very seriously, the suggestion caused a debate among parents, teachers and students. The issue is whether the headmaster's request will limit students' freedom— or whether dress in Italian schools is too casual.
73. _________ “We do not want to kick fashion out,” the headmaster explained, “but extremes (极端) of fashion like this are not right in school.” Many other schools have now requested that their students also stop wearing such trousers.
74._________ Ludovica Gaudio, 14, wore extremely low trousers exposing orange underwear in class. It was cold, so she wore a matching orange scarf. 75._______________ “I don't really feel comfortable in those sort of jeans,” said Sarah Lattanzi, “in winter, when dressed like that, it's quite cold and I am afraid my stomach will ache.”
| A．But recently this trend has been at the center of an argument in Italian middle schools. |
| B．A parents’ group praised the move in favor of good taste, while others advised schools to stop worrying about fashion and fix up old school buildings. |
| C．He pointed out that this way of dressing is not suitable for school. |
| D．Most students have simply ignored the request. |
E. Another 14-year-old said she would probably respect the request, simply for practical reasons.
F. Let us see that Italian students react differently to schools’ requests.
G. Schools should pay attention to things more important than students’ clothes.
高三英语阅读理解简单题查看答案及解析
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有多余选项。
Have you ever seen any students whose trousers hang so low you can see their underwear? What do you think of that? Fashionable? Some of today’s teenagers are big fans of such a look. 51. __________
The headmaster of a school in central Italy has asked students to stop wearing low-rise jeans that expose underwear and parts of the body. His request came after a class trip. One day, he saw one boy’s baggy trousers slide to his feet. 52. ____________
But in Italy, a nation that takes fashion very seriously, the suggestion caused a debate among parents, teachers and students. The issue is whether the headmaster's request will limit students' freedom— or whether dress in Italian schools is too casual.
53. _________ “We do not want to kick fashion out,” the headmaster explained, “but extremes (极端) of fashion like this are not right in school.” Many other schools have now requested that their students also stop wearing such trousers.
54._________ Ludovica Gaudio, 14, wore extremely low trousers exposing orange underwear in class. It was cold, so she wore a matching orange scarf. 55._______________ “I don't really feel comfortable in those sort of jeans,” said Sarah Lattanzi, “in winter, when dressed like that, it's quite cold and I am afraid my stomach will ache.”
| A．But recently this trend has been at the center of an argument in Italian middle schools. |
| B．A parents’ group praised the move in favor of good taste, while others advised schools to stop worrying about fashion and fix up old school buildings. |
| C．He pointed out that this way of dressing is not suitable for school. |
| D．Most students have simply ignored the request. |
E. Another 14-year-old said she would probably respect the request, simply for practical reasons.
F. Let us see that Italian students react differently to schools’ requests.
G. Schools should pay attention to things more important than students’ clothes.
高三英语信息匹配困难题查看答案及解析
根据短文内容，从短文后的七个选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
What do the world’s most successful people all have in common?
By examining the work habits of over 150 greatest writers and artists and scientists, the researchers including Standford Professor Jeffrey Pfeffer found that high achievers like Robert Moses turn out to be all alike:
Busy ! Busy!
1. In a study of general managers in industry, John Kotter reported that many of them worked 60 to 65 hours per week—which translates into at least six 10-hour days. The ability and willingness to work difficult and tiring hours has characterized many powerful figures. Energy and strength provide many advantages to those seeking to build power.
Just Say No!
The difference between successful people and very successful people is that very successful people say “no” to almost everything. And that’s what gives them the time to accomplish so much. 2. And focus means saying “no” to a lot of distractions (分神).
Know What You Are!
Ignore your weakness and keep improving your strengths. Don’t waste time exploring skill areas where you have little competence. Instead, focus on—and build on—your strengths. 3.
Create Good Luck!
Luck is not magical—there is a science to it. Richard Wiseman studied lucky people for his book Luck Factor, and broke down what they do right. 4. By being more outgoing, open to new ideas, following the feeling that something is true, being optimistic, lucky people create possibilities.
Does applying these principles to your life actually work? Wiseman created a “luck school” to test the ideas—and it was a success. In total, 80 percent of people who attended Luck School said that their luck had increased. 5.
A. Spend enough time to improve your weakness.
B. Achievement requires focus.
C. On average, these people reported that their luck had increased by more than 40 percent.
D. They never stop working and they never lose a minute.
E. Busy people are more likely to be lucky.
F. This means knowing who you are, what you are and what you are good at.
G. Certain personality types are luckier because they behave in a way that offers the chance for good opportunities.
高三英语七选五中等难度题查看答案及解析