Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won’t do any good. In fact, they’re wrong, because companies don’t want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong.
1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.
2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!
3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.
4.Don’t be passive. Offer ways you think the company can satisfy you.
5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.
6.If all else fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.
1.
According to the text, people don’t complain because________.
A.they think complaining doesn’t work |
B.they consider it wrong to complain |
C.they don’t want to waste their time |
D.they don’t want to become unpopular |
2.
To complain about something, you should________.
A.wait until you come back home |
B.prepare for a long time |
C.talk to the manager directly |
D.try to solve the problem actively |
3.
What might be the best title for the text?
A.Get what you should get |
B.Complain as you please |
C.Take action to deal with problems |
D.Avoid trouble and don’t complain |
高二英语阅读理解简单题
Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won’t do any good. In fact, they’re wrong, because companies don’t want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong.
1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.
2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!
3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.
4.Don’t be passive. Offer ways you think the company can satisfy you.
5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.
6.If all else fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.
1.
According to the text, people don’t complain because________.
A.they think complaining doesn’t work |
B.they consider it wrong to complain |
C.they don’t want to waste their time |
D.they don’t want to become unpopular |
2.
To complain about something, you should________.
A.wait until you come back home |
B.prepare for a long time |
C.talk to the manager directly |
D.try to solve the problem actively |
3.
What might be the best title for the text?
A.Get what you should get |
B.Complain as you please |
C.Take action to deal with problems |
D.Avoid trouble and don’t complain |
高二英语阅读理解简单题查看答案及解析
Do you like air travel with a service dog? Air travel makes some people very nervous. The crowds, the noise and flying itself can cause unease. But there are classes people can take to help them defeat their fear of flying. And, let me introduce similar training for service dogs that suffer the same problem
Service dogs almost never leave the side of the people they care for. You will see them working on buses, trains and other public transport systems. But the busy environment found at an airport can trouble even the best trained working dog.
People with disabilities depend on their dogs. They want the animals to safely guide them through security areas. They also need the dogs to remain calm on duty on the plane, even when the flying is not smooth. This takes special training. The Air Hollywood K9 Flight School is one place where such help can be found.
The school has a piece of equipment that provides the sights, sounds and even the feel of an airplane in flight. It is called a flight simulator, which was built for filming airplane scenes in movies.
Sandy Alexander has a disability that requires his two-year-old dog, Doc, to be always at his side. Mr. Alexander took the dog to the flight school to get him ready for plane trips. He says Doc did not like the bumpy part of the flight simulation( 模拟).
Dog trainer Mary Segall is with Canine Companions for Independence. It provides dogs for people with disabilities. Ms Segall says successful training is based on a simple rule: preparation.
" Dogs need to be exposed gradually and repetitively to stimulation, to the environment, to loud noises, to sounds and to other dogs so that when this experience happens to them on a daily basis, they are able to act in a way that they're used to acting and that they don't get excitable."
Dog owners who attended the training at Air Hollywood K9 Flight School say they now feel much more at ease about future flight. Their dogs also seem ready for take-off.
1.How does the author introduce the topic of the text?
A. By asking a question. B. By introducing a novel.
C. By comparing fear of flying. D. By giving an example.
2.Why is Sandy Alexander's example given in Paragraph 5?
A. Because he likes dogs.
B. Because his dog is clever.
C. Because he will play a role in a film.
D. Because the author wants to develop the following paragraphs.
3.From the last paragraph we can draw a conclusion that ________.
A. the training is very easy
B. service dogs don't like flying with their owners
C. service dogs adapt themselves to the stimulation slowly.
D. dog owners are satisfied with training
高二英语阅读理解中等难度题查看答案及解析
_____ makes this shop different is that it offers more personal services.
A. What B. Who C. Whatever D. Whoever
高二英语单项填空困难题查看答案及解析
While most travelers aim to stay out of the hospital while on vacation, a growing number of medical tourists-people who combine treatment with travel - are crossing international borders for the purpose of getting medical services, which can range from a hip replacement to a tummy tuck. Widespread air travel, increasing healthcare costs in developed countries, long waiting lists and an ageing world population have all contributed to a global increase in medical tourism in the past decade. And Asia takes the lead in terms of world market share.
More than 89% of medical tourists travelled to Thailand, India or Singapore in 2010, with Bangkok and Singapore leading the pack. But the cost of hotel rooms and treatment are both far more expensive in Singapore than in the Thai capital, making Bangkok the most popular place for medical tourism in the world. Even after the serious floods of 2011, 19 million tourists visited Thailand in 2011, a 20% jump from 2010, with about 500,000 tourists travelling specifically for medical treatment.
Given Thailand’s reputation for outstanding service, it is not hard to see why Bangkok has quickly become the medical tourism centre of Asia. The Tourism Authority of Thailand(TAT), which began medical tourism in 2004, has a detailed medical tourism website that lists many of the most popular treatments available, including dental work, dermatology and cosmetic surgery, as well as listing reputed hospitals, making it easy for potential visitors to decide on a procedure. TAT has also recently partnered with Krungthai Bank, the national bank of Thailand, to offer tourists a card called the Miracle Thailand Card, which offers some medical and life insurance coverage in case of an accident.
“The hospitals in Bangkok are some of the highest quality in the world,meeting US standards,”said Steven Lash, CEO of a US-based medical travel company that sends tourists to Bangkok as well as to seven other countries, including Turkey and Mexico. "All of the tourists we have sent to these hospitals have given us excellent feedback (反馈) on their procedures and their experiences at the hospitals."
1. Medical tourism is so popular nowadays partly because_____.
A.aged patients prefer to travel
B.air travel is cheaper than before
C.local hospitals lack advanced equipment
D.medical treatment is expensive in some countries
2.Why is Bangkok’s medical tourism ahead of Singapore’s?
A.Bangkok provides an excellent service at lower prices.
B.Medical tourists in Bangkok get high health insurance.
C.The local authority in Bangkok has a good reputation.
D.Bangkok has a detailed medical tourism website.
3.The author develops the third paragraph mainly by _________.
A.giving figures B.Presenting effects
C.using examples D.making comparisons
4.Steven Lash thinks Bangkok’s hospitals_______.
A.are really excellent B.are welcomed by Americans
C.are famous mainly for their service D.are better than hospitals in the USA
5.What is the text mainly about?
A.The background of medical tourism.
B.The rise of medical tourism in Bangkok.
C.The advantages of medical tourism in Bangkok.
D.The comparison of medical tourism in Asian countries.
高二英语阅读理解中等难度题查看答案及解析
Most students experience a lot of stress while preparing for exams, as both their parents and teachers expect them to get high scores. Students who feel anxious are likely to experience problems like difficulty in concentrating while studying, confusion, feeling stressed while looking problems like difficulty in concentrating while studying, confusion, feeling stressed while looking at difficult questions, feeling blank, sweating, sleepless, etc. 1. Therefore, it’s extremely important for students to learn about how to overcome fear.
There are many students who take studies lightly, leaving everything to be studied at the last minute. As a result, when exams are around the corner, they feel scared, as they don’t know where to start, and what to study.2. Another common mistake that many students make is that they don’t make an effort to understand the subject. When they have memorized without understanding, the chances of forgetting are more. 3. In this way, you will never forget any important point. Besides, students should take regular breaks to relax and refresh their mind.
Apart from the tips above, here are some points that will help students cope with exam-related anxiety. For example, before the exam, avoid studying anything new. 4. During the exam, if you get blank after seeing difficult questions, ignore them for the time being, and attempt those you find easier. 5.
A.So start studying much before the exam.
B.The first thing you should do is to set a goal.
C.It is vital to understand the concept before memorizing it.
D.Once you have completed them, go back to the difficult ones.
E.Facing such anxious problems makes students more negative.
F.Having conversations with your classmates about what they have studied.
G.Under such circumstances they end up scoring less than they could have.
高二英语七选五中等难度题查看答案及解析
For travellers who want to experience some of the history and mystery of the ancient world, here is a list of cool destinations for your next holiday.
Angkor Wat, Cambodia
Built in the 12th century, Angkor Wat (meaning “capital monastery”) was a temple in the ancient Khmer capital city of Angkor. It is Cambodia’s best-known tourist attraction and is famed for its beautiful architecture and reliefs. You’ll need at least three days to fully discover the delights of this magnificent site.
Machu Picchu, Peru
Machu Picchu was built high in the Andes Mountains of South America by the Inca in the 15th century. Although well preserved its exact purpose is unknown. It is famous throughout the world not only for its incredible design but also for the natural beauty that surrounds it. Give yourself a week to explore this magnificent site.
Stonehenge, England
The entire Stonehenge site was constructed over thousands of years. But why and how it was built remains a mystery. As the weather can be pretty bleak in winter and the crowds huge in summer, we suggest autumn should be the best time to visit these monster rocks.
Pompeii, Italy
When Mount Vesuvius erupted in 79 A.D., Pompeii was buried under many layers of ash, preserving the city exactly as it was when the volcano erupted. Because so many objects were preserved, scientists and visitors are able to better understand daily life in the ancient Roman Empire.
1.Why may people want to visit Machu Picchu?
A.To climb the Andes Mountains. | B.To discover how it was built. |
C.To explore both history and nature. | D.To learn to speak Spanish. |
2.When is the best time to visit Stonehenge according to the passage?
A.Summer. | B.Spring. | C.Winter. | D.Autumn. |
3.Which location offers the most direct view into daily life in the ancient world?
A.Pompeii. | B.Stonehenge. | C.Ankor Wat. | D.Machu Picchu. |
4.Where would you probably read such an article?
A.In a travel magazine. | B.In a scientific journal. |
C.In a history textbook. | D.In an adventure novel. |
高二英语阅读理解简单题查看答案及解析
Travelling on the bad mountain roads is a(an)________ experience and I will never risk my life like that.
A. terrifying B. terrified
C. astonishing D. astonished
高二英语单项填空中等难度题查看答案及解析
阅读下面短文,根据其内容写一篇60词左右的内容概要。
Most students experience a lot of stress while preparing for exams,as both their parents and teachers expect them to get high scores. Students who feel anxious are likely to experience problems like difficulty in concentrating while studying,confusion,feeling stressed while looking at difficult questions,feeling blank,sweating,sleepless,etc. Under such circumstances they end up scoring less than they could have. Therefore,it's extremely important for students to learn about how to overcome fear,so that they can take their examination confidently,finally earning good grades. Here are a few tips on ways to overcome exam fear.
There are many students who take studies lightly,leaving everything to be studied at the last minute. As a result,when exams are around the corner,they feel scared,as they don't know where to start,and what to study. So the easiest way of overcoming this problem is to start studying much before the exam. Another common mistake that many students make is that they don't make an effort to understand the subject. When they have memorized without understanding,the chances of forgetting are more. Therefore,it is vital to understand the concept before memorizing it. In this way, you will never forget any important point. Besides,that the exams are coming does not mean that you have to sit with your books for the entire day,and students should take regular breaks to relax and refresh their mind. However,they should avoid watching too much TV and addicting themselves to the Internet,in which way,they are more likely to waste time.
Apart from the tips above,here are some points that will help students cope with exam-related anxiety. For example,before the exam,avoid studying anything new or having conversations with your classmates about what they have studied and how much they have studied,both of which will make you more nervous. During the exam, if you get blank after seeing difficult questions,ignore them for the time being,and attempt those you find easier. Once you have completed them,go back to the difficult ones.
_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
高二英语概要写作中等难度题查看答案及解析
Travelers in America who want to experience the Wild West can now go to a holiday in the old style to see how the American pioneers traveled and lived.
Today’s travelers go by horse wagon like the old-time. They set up camp at night under the stars and learn to cook their meals over fires. They also learn to lead herds of cattle with present-day cowboys and try to bring wild horses into a corral (畜栏). For those who just want to pretend half way, the special holidays offer the chance to “rough it” during the day in the wagons but sleep at night in the comfort of fan air-conditioned ranch (牧牛场) complete with swimming pool, sauna and tennis courts.
In Wyoming the holiday makers will travel by wagon past ghost towns and cemeteries where pioneers and wild cowboys were buried. The route goes along the same track as the Pony Express riders who braved attacks from Indians and robbers to get the mail through to the Wild West. High Island Ranch in Wyoming at the foot of the Rocky Mountains is also an ideal place to go trout fishing and to ride wild horses. In Colorado, the modern-day pioneers can stay at Randy George’s ranch and try their hand at breaking-in horses and branding (打烙印) cattle. In New Mexico there will be a chance to help in driving cattle to their new summer pastures (牧场). Trips last for a week so those taking part get a chance to get a feel for the Wild West as it really was.
1.What is the author’s purpose by writing the passage?
A.To reveal the real life of the Wild West in the old time.
B.To tell the readers what they should prepare for special holidays.
C.To introduce some trips in which people can experience the Wild West.
D.To advertise for the most popular tourist attractions in America.
2.What does the underlined phrase “rough it” in paragraph 2 mean?
A.Make the travelers comfortable.
B.Live a hard and simple life.
C.Travel everywhere in the wagons.
D.Bring wild horses into a corral.
3.What can be inferred from paragraph 3?
A.Travelers will pass ghost towns to visit pioneers and wild cowboys.
B.People are not interested in how the pioneers traveled and lived.
C.It was not easy to deliver the mail to the Wild West in the old time.
D.The pioneers and wild cowboys in the old time led an easy life.
高二英语阅读理解简单题查看答案及解析
Unlike Britain, the US does not have a national health care service. Most people buy medical insurance to help pay for medical care. The government only helps pay for some medical care for the old and the people who are on low incomes. The problems of those who cannot afford insurance have become an important political subject.
In Britain, when people are ill, they usually go to a family doctor first. However, people in America sometimes go straight to an expert. Children are usually taken to a doctor who is an expert in the treatment of children. In Britain, if a patient needs to see a specialist doctor, their family doctor will usually recommend a specialist, which will save more time and money both for the patients and the public fund(基金).
In Britain, doctors do not go to people’s homes when they are ill. People always make appointments to see the doctor in the doctor’s office. In a serious situation, people call for an ambulance. In America, hospitals must treat all seriously ill patients, even if they do not have medical insurance. The gov-ernment will then help pay for some of the cost of the medical care.
1.The majority of Americans pay for medical care________.
A. through the national health care service B. by buying medical insurance
C. with the help of the government
D. by increasing their income
2.The author implies in Paragraph 2 that________.
A. Americans don’t trust family doctors
B. family doctors are helpless to the patients
C. he is more in favor of the British medical care service
D. sick children should go to family doctors first
3. In the States, seriously ill patients will________.
A. be treated if they have an insurance
B. go to see the doctor by making an appointment
C. receive treatment even without insurance
D. normally go to see an expert for treatment
4.Which of the following would be the best title for this passage?
A. Health Care in the United States and Britain
B. Types of Doctors in the United States
C. Treatment of Sick Children in the United States
D. Medical Insurance in the United States and Britain
高二英语阅读理解中等难度题查看答案及解析